University of Northern Iowa Athletics
Mobile Tickets
USER GUIDE
What is mobile ticketing?
Mobile ticketing is the use of email or text messaging that allows our platform to send tickets directly to you after purchase. Scroll down to follow the step-by-step guide to manage your mobile tickets and see some helpful FAQ's!
Mobile ticketing benefits include:
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No more waiting in Will-Call lines
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No more waiting for tickets to show up in the mail
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Decreases chances of counterfeit ticketsÂ
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Decreases paper use; tickets can be scanned right from your phone!
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Decreases face-to-face contact
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Increases ease to transfer tickets to friends and familyÂ
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How To Video?
STEP BY STEP INSTRUCTIONS
DOWNLOADING BY EMAIL:
Step 1
You'll receive an email to your phone. Open email and tap link "click here for your tickets" to the tickets you want to add to your wallet.
Step 2
Tap to save tickets to your smartphone. Tap the button to add your tickets to your Apple Wallet or your Google Pay App. Tickets will be saved on your phone for easy access.
Step 3
If you choose Apple Wallet, just tap ‘Add’. Tap the ‘Add’ button to add your tickets to your Apple Wallet. On event day, your iPhone will notify you on your home screen with a quick access notification icon. Your ticket can be found in your Wallet app on your iPhone.
For Google Pay, just save to your phone. Tap ‘Save to phone’ and your pass will save to your Google account. You can access your ticket(s) in the Goggle Pay App on event. Your ticket can be found in your GPay app on your phone.
PRINT AT HOME:
Step 1
You'll receive an email. Open email on your computer and tap link "click here for your tickets" to the tickets you want to add to print.
Step 2
Save a PDF of the tickets.
Step 3
Print the PDF of the ticket which can be scanned at the entrance to UNI facilities.Â
The intent of a mobile ticket is that it makes it possible to not have to have a paper ticket that can get lost or left at home. Mobile ticket barcodes are more easily read by the ticket scanner, thus getting you into the event more quickly.Â
FORWARD TICKETS TO ANOTHER USER:
Step 1
Log into your UNItix account from your smartphone
Step 2
On the first page, scroll down to the bottom to find the TRANSFER button
Step 3
Select the events and tickets you want to transfer, then fill in the mobile phone number of the recipient
Step 4
Tap CONFIRM and your tickets will be sent via text message!
You can transfer multiple tickets from multiple events, transfer to multiple people, all with the same easy process.
ACCEPTING TICKETS FROM ANOTHER USER:Â
When someone sends a ticket transfer, you’ll receive a text message letting you know you have a pending transfer.
If you already have an account, accept the transfer and you will be prompted to log in to retrieve the tickets.
Step 1
Tap on the link from your text message
Step 2
Tap ACCEPT TRANSFER — note that there is an expiration date to the transfer
Step 3
Log into your account
Step 4
And you are done! Your new tickets are listed in your account and can be downloaded to your mobile wallet
If you do not have an account, you will be prompted to create one in order to complete the transfer and access your tickets.
FAQ
What is changing?
We are providing a new ‘No contact ticketing’ process called Mobile Ticketing. The process of mailing physical hard tickets will no longer be an option.Â
Why move to Mobile?
Moving away from the traditional printed ticket is all about improving the fan experience. It allows us to put our fans first, better serve our supporters, fans and patrons in a more convenient way. Mobile ticketing increases the security of ticket management and the event entry process.  A mobile ticket also:  Â
- Extends season-ticket payment deadlines that are closer to the start of each season. Â
- Eliminates shipping delays.Â
- Eliminates waiting in "Will Call" lines to pick up your tickets. Â
- Provides flexibility for fans to manage tickets anytime and anywhere. Â
- Increase security of tickets and provides instant updates through the digital wallet.Â
- Allows for contactless entry, the safest and most sanitary way to receive your tickets. Â
Can I use mobile tickets if I do not have a smartphone?No. A smartphone is required to use mobile ticketing. If you do not own a smartphone, you can have the ticket office send a ‘Print at Home’ ticket that will be sent to you by email as a PDF document that you can print out at home.  Another option, if you are you are attending the game with someone who does have a smartphone, the tickets can be sent to them and you can use that person’s smartphone to access your tickets to enter the stadium. If you do not own a smartphone, nor does anyone in your party, let the seller know so your tickets can be sent as a Print at Home(PAH) ticket. Please contact UNItix at 319-273-4849 or at tickets@uni.edu to discuss alternative options.
When will mobile tickets be emailed?
Delivery of and access to Individual tickets will be sent immediately after the purchase. Season tickets will be sent out at a minimum of 3 weeks before the first game.
Take out and confirmation email have been received. Season tickets will be sent out around a month before the first game starts.
Why did I receive two emails?Â
A: When purchasing tickets through UNItix, you will receive two separate emails. The first email will be your purchase confirmation and receipt showing the details of your order. The second email will be the delivery of your digital tickets for you to download to your digital wallet (Apple Wallet/Google Pay app).Â
Will a screenshot of my tickets work?
No. Screenshots of a ticket or pictures of the barcode will not be valid for entry.Â
What if I lose or delete my ticket delivery email?
Not to worry, you can access your tickets through your online account at unitix.uni.edu, simply log into your UNItix account on your smart device to restore them through the REISSUE tab under My Tickets from your online account.
What if my guests and I are arriving at different times?
If arriving separately, you can transfer a ticket to each member of your party. This will allow you and your guests to arrive at your own convenience. Select the tickets you wish to transfer and enter their cell phone number. They will receive a text message instructing them to accept the tickets. They will need to log into their UNItix account or simply create an account for new customers to accept their tickets. Once your guest(s) have accepted the transfer, they will be able to add the ticket to their phone.
Can I have multiple tickets on the same device?
Yes, you can swipe through your available tickets (using your digital/smartphone wallet) at the venue if the entire party is present. For easier entry, it is recommended to send each individual their own ticket.
What if I have connectivity issues on game day?
Before arriving at the game, download your tickets to Apple Wallet or Google Pay. Once the tickets are downloaded, connectivity or Wi-Fi is not required to access your tickets.
What if I lose my smartphone or my battery dies on gameday?
If someone in your party has a smartphone, before heading to the venue you can transfer your tickets to them by forwarding the email with the tickets to them. One smartphone can be used to scan multiple tickets so you can get in.
Does the person I am transferring the tickets to have to have a UNItix account?
Yes you do. If you do not have an account, you will be prompted to create one in order to complete the transfer and access your tickets once you receive the text from the original sender.Â
How will away games or other special events work?
Since we do not sell tickets to away games through UNItix, check out how each individual venue is handling their ticketing system.
What if I have additional questions about mobile ticketing?
If you have any further questions, please contact UNItix. Our hours of operations are 10am-4pm Monday-Friday. Currently we are not open to the public, so call 319-273-4849 or by email at tickets@uni.edu for further assistance.